Frequently Asked Questions about the National Medical Products Administration Government Service Portal Account—Account Login

We have collected questions concerning the National Medical Products Administration Government Service Portal and translated them into English for your reference.

1. How does the enterprise agent log in to the National Medical Products Administration's (NMPA) government service portal and access to the authorized business systems?

Please use the agent's personal account (username or mobile number, etc.) to log in through the "Legal Entity Login" entry. After successfully logging in, go to the user space "My Bindings," and click on the name of the authorized business system to carry out the relevant business.

2. What should I do if the enterprise agent receives a prompt saying "Agent user not enabled or authorization time has expired" when log in?

Please contact the legal entity user to log in the NMPA government service portal and check the following situations: (1) Whether the current agent has been disabled. If it has been disabled, please enable the current agent account. (2) If the current agent's validity period has not been set or expired, please set or adjust the agent's authorization validity period.

3. Can I use the original business system account to log in the NMPA government service portal?

No, you cannot. You need to register a legal entity account/personal account first, log in to the NMPA government service portal, and bind the original business system before handling relevant business. There are two ways to bind the original business system: (1) Direct authorization to create a new account (this binding cannot be undone and is applicable when there is no registered account in the original business system). (2) Login authorization for existing users (this method is applicable when there is already an account in the original business system).

4. What should I do if I see "Error checking certificate application environment" after log in the NMPA government service portal?

Please unplug the Ukey, refresh the interface, or log out. On the "Legal Entity Login" page, click the "CA Login." Button; In the "CA Login" page, click "Download Certificate Driver," and log in again after the driver is successfully installed.

If you need any assistance or have any questions, please get in touch with us via service@cirs-group.com.